Return & Refund Policy

At BÉQ, many of our products are made or personalized specifically for you.

Customized & Personalized Items
All customized, personalized, engraved, embroidered, or made-to-order items are final sale and cannot be returned, exchanged, or refunded.

Please carefully review all names, spelling, dates, colors, sizes, and other customization details before placing your order. BÉQ is not responsible for errors in customization information provided by the customer.

Non-Customized Items
Non-customized items may be returned within 14 days of delivery. Items must be unused, undamaged, and in their original condition and packaging. Customers are responsible for return shipping costs.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us within 3 days of delivery with photos of the item and packaging. We will review the issue and, when appropriate, arrange a replacement or refund.

Order Cancellations
Because customized items may enter production shortly after an order is placed, cancellations are not guaranteed. Once production has begun, customized orders cannot be canceled or refunded.

By placing an order with BÉQ, you agree to this Return & Refund Policy.